Aiming at the completeness and high quality of the services provided, with the lowest possible cost for the customer, ERATOSTHENES follows a strict methodology of providing integrated services, that include the following steps:
- Detailed analysis of the customer’s request by conducting meetings and communication (telephone, e-mail) with the relevant executives of the customer.
- Alternative implementation proposals.
- Determination of solution and drafting of a binding Technical and Financial Offer to the Customer.
- In case of acceptance of the offer by the customer, drafting and signing of a bilateral contract, with clear terms and schedule of implementation of the services.
- Project implementation based on contract and offer specifications.
- Customer training and technical support services.
- Quality of service guarantee.
- Maintenance services.
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